Return Policy
At Panomicron, we want you to be completely satisfied with your purchase. If you are not, we are here to help.
Returns
Timeframe: You have 30 days from the date of purchase to return an item for a refund or exchange.
Condition: Items must be unused, in the same condition that you received them, and in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain items cannot be returned, such as:
Downloadable software or digital products
Sale or clearance items
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Approved refunds will be processed to your original payment method within 10 business days.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at panomicron@gmail.com.
Spare Parts
We do our best to provide spare or replacement parts, as we believe in the right to repair, this may sometimes come with some manufacturing lead times, as we can not keep every part in stock all the time. If you need a spare part that is not available, please reach out to panomicron@gmail.com
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value returns.
Contact Us
For any questions or to initiate a return, please contact us at: panomicron@gmail.com